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Perfection can be nearly impossible to achieve, but that doesn’t keep us from trying. We always attempt to offer up a level of service that is unlike anything our customers have ever experienced before, but with no feedback to draw from, knowing where we need to focus our efforts can be difficult. For that reason, we encourage you to leave us a quick review of your most recent experience at our location. Let us know how we did, and that way, we can do our best to make improvements exactly where we need to.

Customer Lobby
1447 Reviews
5 out of 5 stars
Sort by: Latest review first / Highest rating first
Loyal customer 12 Feb 2019
Ok , may be strange but I work for BMW as a technician but own a GTI (autobahn edition and I love it) but I wanted to say colonial employees a great group of service guys. Even though I'm a technician at BMW, at times I need someone more familiar with the product and these guys are always willing t...o help. Keep the crew and keep up the good work. Show more
5 rate
Cars.com
Loyal customer 12 Feb 2019
Ok , may be strange but I work for BMW as a technician but own a GTI (autobahn edition and I love it) but I wanted to say colonial employees a great group of service guys. Even though I’m a technician at BMW, at times I need someone more familiar with the product and these guys are always willing... to help. Keep the crew and keep up the good work. Show more
5 rate
DealerRater
mlegere9789 04 Jan 2019
I had purchased my Golf R at another dealership and had originally started coming here for service because they were close to my work. Bill McGrath was my first service advisor here. His rugged good looks are as sharp as his customer service skills and patience with my constant service calls. He... always got me to work on time via the Colonial shuttle. He went above and beyond and solved warranty issues that the original dealership should have done. Even Billy has days off. He's not always there. If Bill isn't available, they have a crack team of top notch service advisors for me to pester with my problems. These guys are equally as helpful, friendly, and provide just as good as service as Billy. Perhaps their hair isn't as on point as the silver fox but the service advisor team, including Bill McGrath, Dylan Begin, and Jon Lacey is unrivaled. If you go to Colonial VW for service, you will not look back and will be lucky to get any three of these wonderful gentlemen. You only get the best service at Colonial VW. Show more
5 rate
DealerRater
mlegere9789 04 Jan 2019
I had purchased my Golf R at another dealership and had originally started coming here for service because they were close to my work. Bill McGrath was my first service advisor here. His rugged good looks are as sharp as his customer service skills and patience with my constant service calls. He... always got me to work on time via the Colonial shuttle. He went above and beyond and solved warranty issues that the original dealership should have done. Even Billy has days off. He's not always there. If Bill isn't available, they have a crack team of top notch service advisors for me to pester with my problems. These guys are equally as helpful, friendly, and provide just as good as service as Billy. Perhaps their hair isn't as on point as the silver fox but the service advisor team, including Bill McGrath, Dylan Begin, and Jon Lacey is unrivaled. If you go to Colonial VW for service, you will not look back and will be lucky to get any three of these wonderful gentlemen. You only get the best service at Colonial VW. Show more
5 rate
DealerRater
VWROCKS4ME 03 Jan 2019
Just need to go see Bill Mac! Your car AND bill will be perfect EVERYTIME!! Nothing ever to worry about. He takes care of EVERYONE
5 rate
DealerRater
Michael L., Cambridge, MA 03 Jan 2019
I had purchased my Golf R at another dealership and had originally started coming here for service because they were close to my work.  Bill McGrath was my first service advisor here.   His rugged good looks are as sharp as his customer service skills and patience with my constant service calls. ...He always got me to work on time via the Colonial shuttle.  He went above and beyond and solved warranty issues that the original dealership should have done.  Even Billy has days off. He's not always there.  If Bill isn't available, they have a crack team of top notch service advisors for me to pester with my problems.  These guys are equally as helpful, friendly, and provide just as good as service as Billy.  Perhaps their hair isn't as on point as the silver fox but the service advisor team, including Bill McGrath, Dylan Begin, and Jon Lacey is unrivaled.  If you go to Colonial VW for service, you will not look back and will be lucky to get any three of these wonderful gentlemen.  You only get the best service at Colonial VW. Show more
5 rate
Yelp
mlegere9789 03 Jan 2019
I had purchased my Golf R at another dealership and had originally started coming here for service because they were close to my work. Bill McGrath was my first service advisor here. His rugged good looks are as sharp as his customer service skills and patience with my constant service calls. He... always got me to work on time via the Colonial shuttle. He went above and beyond and solved warranty issues that the original dealership should have done. Even Billy has days off. He's not always there. If Bill isn't available, they have a crack team of top notch service advisors for me to pester with my problems. These guys are equally as helpful, friendly, and provide just as good as service as Billy. Perhaps their hair isn't as on point as the silver fox but the service advisor team, including Bill McGrath, Dylan Begin, and Jon Lacey is unrivaled. If you go to Colonial VW for service, you will not look back and will be lucky to get any three of these wonderful gentlemen. You only get the best service at Colonial VW. Show more
5 rate
Cars.com
VWROCKS4ME 03 Jan 2019
Just need to go see Bill Mac! Your car AND bill will be perfect EVERYTIME!! Nothing ever to worry about. He takes care of EVERYONE
5 rate
Cars.com
Mike T., Ashland, MA 02 Jan 2019
Fantastic Service Department. I'm on my 3rd Volkswagen and next year I'll be getting another from them.
5 rate
Yelp
Dave M., Southborough, MA 31 Dec 2018
Recently moved to Southborough, MA. If you need work to your Volkswagen you need to go see Billy. He is excellent, honest and thorough. Great waiting area and if you need to go somewhere the shuttle service is an awesome addition.
5 rate
Yelp
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