We feel good about the service that we provide. But, we don't know how you feel until we ask. Let us know what you thought about your interaction with our dealership.
Colonial Volkswagen of Westborough is committed to excellence – but we are also always looking for ways to improve. Let us know how well we hit our mark of perfection by rating us below. We appreciate you taking the time!
5 out of 5 stars
I went to see Pierre Saliba because I had worked with him in the past. I had questions about a different car that was more money than the car I purchased. He told me that based on my needs he thought I would be happier with this other car. He was right. He saved me money and directed me to the best car for what I needed. I'm happy I listed to him. I love this car. After I decided to purchase the car, Kathryn Gear made sure that I knew what my coverage options were and that I had the best plan available. She was very helpful. I will visit them again soon when my son needs to replace his car.... More
We received great service from this dealer and our salesperson Bobby Strickland was great. I would highly reccommend this dealer to others. We bought other cars here in the past and decided to come back and was pleased with the results. We love our Routan.
We had a great experience purchasing our car here! Easy from start to finish! No haggling , No stress you usually get when buying a car!
A good vibe walking in the door at this dealership. The low pressure yet confident and knowledgeable Chris got me the car I was looking for quickly and efficiently. He answered all the questions I had and pointed out what's changed in the last decade since my last VW. Even the additional features and financing was straight forward and low pressure. Arrived mid morning and out by late lunch with the car the next morning.
In general, although my experience with this dealership is only 3 weeks old, my impression of Colonial VW of Westborough is modern, clean, comfortable, highly organized, and very much geared toward pleasing their customers in all phases of the business. Pierre Saliba in general worked extremely hard to get me the best deal (was working on two others) as has been a constant presence in making sure everything has gone well post-sale.
I did not buy my first VW from Colonial, but I did have my vehicle serviced there regularly. In fact, I was having my vehicle serviced when I happened to wander onto the sales floor to look at new vehicles. I did not really have any intention of buying that day, but the salesman Bobby found a way to put me into a new car. Impressively, he had it prepped and ready for delivery that same evening. I feel like I paid a fair price for the vehicle. I normally beat-up car dealers over price, and I never buy at the beginning of a new model year. I may have been able to get a marginally lower price had I waited or shopped around, but the positive relationship Colonial has built with me through the service and now sales departments, made me want to dispense with the effort and sign the paperwork. Follow-up with Bobby has been great. The folks at Colonial of Westborough are top notch, I would not hesitate to recommend them to a friend.... More
We met with Derek Paquette with a particular car in mind, and Derek was easy to work with. He's friendly, helpful, competent and enthusiastic. We were able to take the GTI in which we were interested for drive, and with a minimum of difficulty made the purchase. We then worked with Kathryn Gear, who walked us through the financial details. We made final arrangements with Derek for picking up the new car, and left feeling excited! We have along history of servicing our VWs at Colonial as well and look forward to continuing that relationship.... More
I thank Mike Lodowsky and Chris Player for the great deal on the 2013 Touareg. This is the second vehicle that Mike has sold me and I expect it won't be the last. I also want to thank Billy in service for his professional, courteous and timely updates on work being performed. The VW Colonial Team is a first class dealership!!
I brought my sister in to help her buy a car and was assisted by Chris. He was very helpful and made our experience a plesant one. I didn't feel he pressured my sister in any way and got her all the info she needed. I would recommend Chris and your dealership for anyone looking to buy a Volkswagon.
Bobby was a very good sales consultant. He answered the questions and I felt he knew exactly what he was talking about. I had to have the inspection sticker done in order to travel to Canade the next day so he made it all happen that same day. It was exceptional service.