We feel good about the service that we provide. But, we don't know how you feel until we ask. Let us know what you thought about your interaction with our dealership.
Colonial Volkswagen of Westborough is committed to excellence – but we are also always looking for ways to improve. Let us know how well we hit our mark of perfection by rating us below. We appreciate you taking the time!
5 out of 5 stars
It started out a nice but cool Memorial Day weekend Sunday. I had been considering going back to VW (Toyota for the last 4 years) for a while now. Decided to head out to Colonial because their web site listed the best prices and or inventory compared with vw Norwood, Bedford, Boston (which was closed for Sunday!). I intended to research and test drive only. Tim Barnes got me the deal that I wanted and the price. This included an odd request: purchase x car but with the wheels of y car. Kathryn gear did my paperwork/finance and was nothing but a pleasure. Highly recommend this spot :-)... More
Chris was great to work with. He helped us out on price, addressed all of our concerns quickly and thoroughly, and made sure we had everything we needed. We are very happy with our vehicle and with our experience acquiring it. Our one disappointment was outside of Chris's domain: we had to negotiate aggressively for an acceptable finance rate despite excellent credit and a sizable down payment. Perhaps that is the way of the car sales business.
love our VW
just want to drop a note and have someone give a BIG "at-a-boy" to Adam Peschke, Service Advisor. I came in a few days ago with a leaking flex-pipe attached to my catalytic converter (on our 2003 Golf) and was expecting a rather costly repair. Well, upon accessing the situation, Adam said he'd get it taken care of and under warranty.
I wanted a new car but, like everyone, didn't want to buy unless the numbers made sense. I did my homework on the trade in value of my car (2012 Honda Accord) and decided that I'd go take a look at a GTI I saw on Colonial's web site. Stopped by the dealer on Saturday with no intention of buying a car - just wanted to see what the numbers looked like. Ended up seeing a 2015 Jetta GLI SEL on the lot at a big discount. Drove it and loved it. The hardest part of buying a car in my experience was the negotiation which surprisingly Connor and his boss made very simple. They gave me a good value on my trade without any haggling and explained what the current deals were with VW Credit for qualified buyers so there were no surprises. They are my local dealer and I felt comfortable and confident in agreeing to buy the car. Picked it up the following Monday and love it! Kudos to Connor and the staff at Colonial!... More
I am now to the country and approached Colonial Volkswagen to buy a car. Right from the time I walked into the office till the time I came out buying a car, the experience was amazing. I was taken very good care, shown the right car that I needed based on my budged and the best part of since I was having a tough time getting a good loan and also going through the process of getting a drivers license, they held on to my car for a long time and during this process they helped in every way possible. I would especially like to say that Chris (my Sales Agent) and Amar (the business manager) went out of their way to make this a great experience for me and I would like to go back to them in future whenever I plan to buy a car or a friend of mine wants to... Overall, they are the best people...... More
Chris went above and beyond with the leasing company. Getting all the papework was complicated but he kept at it and kept me informed. I couldn't have asked for better customre service.
I was looking around the worcester area for the best car dealership to deal with. I decided to go check out this dealer ship and meet Jamie Rodriguez. I could have not asked for anything more from Jamie because he dealt with me the way I could really only be dealt with. That way was by email and he put in a lot of hard work to get this deal done. I've had problems with other dealers because they don't seem to care about what your looking for cause they just want to make a sale. Jamie did everything in his power to make sure I did get the best deal and the best service I required. The way I deal with this is if i do not get a good vibe at a place I would never go to that place again. But I will continue to use Colonial VM because of the service that Jamie provided to me and not only was he a great guy to deal with but I feel he is now my friend and will help me when I have a problem. One thing that I do not is the best thing for VW is not against Jamie or the Dealership but Against VW. The guy that called me that worked for VM i believe he was calling for Oregon because of the area code is the time that they call. When I get a phone call late at night I do not want to be on the phone talking about grades for the guy that helped me out with the car and the dealership. I just want to get off the phone and relax because i just got home from work. I think that the company should think about how they do call me and what time is the best time. All and All Jamie was the best person i have ever dealt with in buying a car. I will continue to go to this dealership and will also send people i know there for One reason and only one reason and that is Jamie Rodriguez. Thanks Jamie for all your help.... More
First and foremost I worked with Dan who was honest from the get go. When it comes to purchasing a new vehicle this is an extremely important factor. He exceeded my expectations and worked with me to get the best price possible. If you're looking to work with someone I highly recommend him and Colonial VW.
Great people, Great Service, would definitely go to colonial Volkswagen for my next car. i was a first time buyer and they help me through the process of getting a car. A few things we wrong with the car and they fixed them for me before they let me have the car. the show room was very clean and homey. the dealers had a great sense of what they were talking about.
Chris stands out among the team as knowledgeable and responsible. He really cares about getting you the deal and making sure you're satisfied with your new car.