Whether you need a safety recall or a campaign service, all recall services are completed at no charge by certified technicians following the technical bulletin.
Is your Volkswagen is involved in a recall with service needed? If so, we operate a recall department where we provide certified Volkswagen services. Whether you need a safety recall or a campaign service, all recall services are completed at no charge by certified technicians following the technical bulletin. Continue reading about recalls, check your Volkswagen model for recalls, and schedule service if needed at Colonial Volkswagen of Westborough, MA.
Unsure if your Volkswagen needs a recall service? You can check for Volkswagen recalls at the Recall / Service Campaign Lookup portal by submitting the 17-character vehicle identification number (VIN). Customers can also contact Volkswagen Customer CARE with recall questions. Another option is to call the service department to speak with helpful advisors about your model’s recalls.
Volkswagen manufactures world-renowned vehicles known for reliability, efficiency, comfort, and safety. Volkswagen engineers vehicles with high expectations, but sophisticated primary systems and components might not perform as expected. Service campaigns are issued when Volkswagen determines that the Jetta, Tiguan, Golf, Beetle, or another model has a performance-related shortcoming. Service campaigns are completed for free at a Volkswagen authorized dealership such as Colonial Volkswagen of Westborough.
The National Highway Traffic Safety Administration is responsible for establishing safety standards and investigating claims of compromised safety among vehicles, components, and safety devices. The NHTSA investigates risk claims alongside Volkswagen, and a safety recall is issued when an excessive risk is found. Although safety recalls are typically non-emergency situations, we always recommend eliminating the risk as quickly as possible by scheduling recall service. Volkswagen owners will receive a notification letter with the specifics sent to the address on file.
Volkswagen drivers can schedule recall service at the online service scheduler or by phone. Booking recall service online is always possible when you have two or three minutes available. We have helpful service advisors available during normal business hours to book your recall service appointment by phone. Remember to discuss the recall service timeline with your advisor, consider your transportation requirements, and make arrangements for a courtesy loaner, complimentary Uber/Lyft ride, or rental car if needed. Every recall service includes a complimentary multi-point inspection that provides a bumper-to-bumper vehicle risk checkup.